FAQ
Product Features
What are the benefits of Eurotop vs Pillowtop?
What are the benefits of Eurotop vs Pillowtop?
Euro Top: Flush, more durable, and uniform appearance; stitched under the mattress cover.
Pillow Top: Visibly separate and plusher, more cushioning but can compress faster over time.
What does "Foam Encased Border" mean?
What does "Foam Encased Border" mean?
This refers to high-density foam placed around the mattress perimeter to prevent sagging, enhance edge support, and increase usable sleeping surface.
What is the difference between Pocket Spring and Bonnell Spring mattresses?
What is the difference between Pocket Spring and Bonnell Spring mattresses?
Pocket Spring: Individually wrapped coils that respond independently to pressure, ideal for motion isolation and targeted support.
Bonnell Spring: Traditional hourglass-shaped springs interconnected for firmer, uniform support, ideal for durability and back support.
What is Cool Gel Memory Foam?
What is Cool Gel Memory Foam?
Cool gel-infused memory foam regulates temperature by dissipating heat and offers pressure-relieving support with a cooler sleep surface.
Do you vacuum-pack your mattresses?
Do you vacuum-pack your mattresses?
Yes, on select models are vacuum packed and roll compressed for easier handling and transportation.
Delivery & Service
How much does delivery cost?
How much does delivery cost?
Delivery is TOTALLY FREE for all our models.
Do you offer custom mattress sizes?
Do you offer custom mattress sizes?
Yes. In addition to all the standard sizes available in India, we also customize mattresses based on your exact bedframe measurements.
What is the warranty policy on your mattresses?
What is the warranty policy on your mattresses?
WARRANTY & GUARANTEE POLICY.
Easeliving mattresses come with a warranty against Manufacturing Defects for a period varying from 1 to 10 Years from the date of purchase depending on the mattress model.
Warranty
Terms:
- The warranty period is applicable from
the date of purchase & only to the original Buyer. - The Original Invoice must be preserved as proof of purchase
and produced along complaint. - Warranty will be available only in
case of product failure due to a manufacturing defect. - A repair or replacement under warranty
does not extend or renew the warranty period. - Easeliving will not provide a
replacement mattress during the process/time of repairs.
What is
covered?
This Limited Warranty covers the following instances:
- Any physical flaw in the mattress
causing the foam material to split or crack, given normal usage and proper
handling. - Any manufacturing defect in the
mattress that may lead to sagging or body impressions that exceed 4cm during each year of use.
What is
not covered?
This
Limited Warranty does not cover:
- Normal wear and tear or any damage
resulting from misuse, abuse, or neglect. - Any claim by the purchaser regarding
firmness, comfort preference, or mattress weight. - Damage to the mattress due to improper
storage or transportation. - If the mattress has been used for
commercial purposes, such as in a hotel or rental property.
Voiding
the Warranty:
This
warranty becomes void under the following circumstances:
- Invoice is not available.
- The mattress is out of warranty
period. - If the mattress is not kept clean or
is visibly dirty. Please note that cleanliness is determined solely at the
disposal of Easelivig. - If there is any evidence of improper
use or mishandling, including but not limited to burns, cuts, tears, liquid
damage, or stains. - If the mattress is not used on a
proper bed base or foundation that provides adequate support.
Limitations:
- Warranty can be claimed only once per
warranty period. - No transportation or shipping costs
will be covered under this warranty. - This warranty does not cover
consequential or incidental damages. - The responsibility of Easeliving
for warranty claims is limited to the repair or replacement of the defective
product. - Claims, if any, arising from the
warranty will be restricted to courts within India only, and total liability
shall not exceed the product purchase value.
Making a Claim:
If a defect appears during the warranty period, the purchaser should contact Easeliving with proof of purchase and photos of the defect in detail. Easeliving reserves the right to determine whether claims are resultant of a manufacturing defect and not a result of misuse or mishandling.